Tag Archives: customer satisfaction

Subaru has been voted ‘Best Car Manufacturer in 2024’ by car owners in the annual Auto Express Driver Power customer-satisfaction survey. This latest list follows hot-on-the-heels of the 2024 Driver Power ‘Best cars to own’ survey in June which saw the Dacia Duster Mk2 taking the crown. Every year, thousands …

Lexus has been named Best Car Brand in the 2019 Which? Awards, in recognition of its industry-leading technology and the high quality of its vehicles. The Japanese brand beat Hyundai, Mazda and Toyota to the title, and fittingly, the award coincides with the 30th anniversary of the founding of the …

Japanese car makers led by Lexus have dominated the Driver Power 2019 brand results, claiming six of the Top 10 spots. Hot on the heels of last week’s Driver Power new car results – which saw the Toyota Prius claim victory as the best car on sale today – the …

The Toyota Prius has topped the table in the UK’s biggest new car ownership survey. The world’s biggest-selling hybrid car narrowly beat the Lexus IS saloon in the 2019 Driver Power survey, published exclusively by Auto Express. In all, there were three hybrids in the Driver Power top five, while …

Motorists are happier than ever with their cars, according to one of Britain’s biggest new car ownership surveys. Auto Express Driver Power revealed overall customer satisfaction is at an all time high, with the Peugeot 3008 crowned Driver Power Car of the Year. The 2018 Driver Power average score of …

The quality of service departments is the No 1 factor when it comes to customer satisfaction and car dealership loyalty, claims new research. According to the JD Power 2016 UK Customer Service Index (CSI) Study, among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point scale), …

Volvo and Honda share the honours in JD Power’s inaugural UK Customer Service Index (CSI) Study. The research was based on the service experience of more than 9,000 respondents at franchised dealers who were rated for maintenance and repair work. It explored customer satisfaction (listed in order of importance) for: …

Lexus tops list of Britain’s favourite manufacturers to buy cars from in Driver Power customer satisfaction survey. Toyota’s premium brand, which was also No 1 in 2013, also headed this year’s Auto Express Driver Power Top 200 cars with the Mk3 Lexus IS. More than 61,000 motorists had their say in …

Hybrid Lexus IS topples Skoda Yeti as No 1 car in Auto Express Driver Power 2015. The Yeti has held the top spot for three years in the UK’s biggest in-depth car ownership satisfaction survey. Run by Auto Express, “issues that really matter to motorists” are covered including reliability, running …

Jaguar and Lexus share top manufacturer honours in major reader satisfaction survey. The influential What Car? JD Power results are out for 2014 with Jaguar and Lexus named the brands that consistently get it right. The Volkswagen Up!, Skoda Yeti and Kia Venga were among the model category winners in …